❓ Frequently Asked Questions
Answers to all your questions about ctk99
From opening an account to claiming bonuses, deposits, withdrawals, and games — find everything about ctk99 explained clearly on our FAQ page.
Whether you are new to ctk99 or have been playing for a while — having questions is perfectly normal. On this page we have organised the most frequently asked questions into five categories: Account & Login, Playing on Mobile, Casino & Table Games, Bonus Terms, and Deposit Questions. Every answer is written in plain language so you can get straight to the right information. If you cannot find the answer to your question, our 24/7 live chat support is always ready to help.
Frequently Asked Questions — Complete Guide
Click on any question below to see the detailed answer.
Account & Login
First, make sure you are typing the username and password you used during registration correctly — remember that passwords are case-sensitive. Your browser's autofill may have entered an old password, so clear it and type manually. If the problem continues, use the "Forgot Password" option or contact our 24/7 live chat.
On the login page, click the "Forgot Password" link and enter your registered email address or mobile number. A verification code will be sent to you. Enter the code correctly and set a new password. Your new password should be at least 8 characters long, and using a mix of letters and numbers will make your account more secure.
No, each player may hold only one account. If the same person creates multiple accounts, all accounts may be suspended and balances forfeited. If two accounts were created by mistake, contact live chat immediately — the support team will help resolve the situation.
Usernames must generally be between 4 and 16 characters and may only contain English letters, numbers, and underscores (_). Passwords must be at least 8 characters long, and combining uppercase letters, lowercase letters, and numbers improves account security. Never use your own name or date of birth as a password.
Playing on Mobile
ctk99 is fully browser-based, so there is no need to download a separate app. You can play directly from any modern browser (Chrome, Safari, Firefox, Edge) on any Android or iOS smartphone, tablet, or desktop. Keeping your device's operating system up to date gives you the best experience.
On Android Chrome, open ctk99.lat, then tap the three-dot menu in the top right corner and select "Add to Home screen". On iOS Safari, tap the Share button at the bottom and select "Add to Home Screen". A ctk99 icon will appear on your home screen and you can go directly to the site from there every time — just like an app.
Yes, all ctk99 games — slots, live casino, fishing games, and sports betting — work fully in a mobile browser. The games are optimized for mobile screens, so touch controls work without any issues. For the best experience, use a Wi-Fi or strong mobile data connection.
Clearing your browser's cache and cookies often fixes this. On Android Chrome: Settings → Privacy and security → Clear browsing data → Cached images and files. On iOS Safari: Settings → Safari → Clear History and Website Data. After clearing the cache, reload the site. If the problem remains, check your internet connection or try a different browser.
When the connection is restored, the game generally resumes from where it left off and the round result is saved. Some live casino game providers may have different rules; in those cases you can verify the round result from the game log. If you notice any discrepancy, contact live chat immediately — our team will check the round history and help.
Casino & Table Games
In Baccarat you place your bet in advance — on Player, Banker, or Tie. Each hand is dealt two cards and the hand whose total is closest to 9 wins. 10, J, Q, and K are worth zero; all other cards are worth their face value. If the total is a two-digit number, the left digit is dropped — for example, 14 counts as 4. Its simple rules make it the most popular game in live casino.
The number the ball lands on in Roulette is completely random. However, betting on Even/Odd or Red/Black gives roughly a fifty-fifty chance of winning — these are called Outside Bets. Placing a Straight Up bet on a single number pays out much more but has a lower chance of winning. ctk99 offers both European and Live Roulette.
Yes, both Teen Patti and Andar Bahar are available in the ctk99 live casino section. Teen Patti is a three-card game where you build the best hand; in Andar Bahar you bet on whether a specific card will appear on the Andar (inside) or Bahar (outside) side. Both games have straightforward rules and are especially popular with South Asian players.
In live dealer games, a video stream is broadcast in real time from a professional studio. A real dealer deals cards or spins the roulette wheel while you watch and place bets from your own screen. All results are determined by certified random number generators and real equipment, so the process is completely fair and transparent.
Yes, ctk99's live casino games are built to be mobile-friendly. Tables from all major live providers, including Evolution Gaming and Ezugi, automatically adapt to the screen size in a mobile browser. With a good internet connection (4G or Wi-Fi), the video stream stays smooth and the experience is just like a real casino.
Bonus Terms
Bets placed on slot games generally contribute 100% toward wagering. Live casino table games and sports betting may count but usually at a lower rate. The list of games that do not count or count at a reduced rate can be found on the bonus terms and conditions page. Contact live chat to ask about any specific game.
After opening a new account, a 100% bonus is automatically added to your first deposit, up to a maximum of ৳8,000. This means if you deposit ৳1,000 you receive an extra ৳1,000 bonus, giving you a total balance of ৳2,000. No separate code is needed — the bonus is applied automatically to eligible players' accounts.
No, the welcome bonus is available only once, on the very first deposit of each account. For subsequent deposits, ctk99 offers regular promotional offers and reload bonuses. Check the promotions page for updates or ask in live chat.
Each bonus has a specific validity period that starts from the moment the bonus is activated. If the wagering requirement is not met within the set time, the bonus balance is removed, but the original deposited amount remains. You can see how much wagering is left before a bonus expires in the bonus section of your account. The validity period varies by promotion, so read the terms and conditions before claiming a bonus.
Wagering means you must place a certain total amount in bets using the bonus funds before you can withdraw any winnings. At ctk99, wagering is calculated based on the bonus amount only. For example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 20 = ৳20,000 in total bets before you can withdraw winnings from the bonus.
Deposit Questions
ctk99 does not charge any deposit fee — the full amount you send will be added to your account. However, bKash, Nagad, or Rocket may charge their own transaction fees according to their own policies. It is worth checking the applicable charges in your wallet app before making a deposit.
The minimum deposit at ctk99 is just ৳100, and this applies equally to all three methods — bKash, Nagad, and Rocket. That means you can get started with as little as one hundred taka. The minimum withdrawal amount is ৳800.
Log in to ctk99, go to the deposit section, and select Nagad. From your Nagad app, send money via "Send Money" or "Payment" to the ctk99 Nagad merchant number shown on the page, and save your transaction ID. Enter the amount and transaction ID correctly in the deposit form and your account will usually be credited within a few minutes.
Most deposits are processed within a few minutes. Occasionally there may be a short delay due to network congestion. If more than 30 minutes have passed and the deposit still does not appear, contact live chat with your wallet transaction ID and a screenshot — our team will resolve it quickly.
First, log in to ctk99, open the deposit section, and select bKash. From your own bKash app, use "Pay" or "Send Money" to send to the ctk99 bKash merchant number shown on the page. Once the payment is confirmed, enter the transaction ID in the deposit form along with the deposit amount and submit. With correct details, funds will be added to your account within a few minutes.
Have more questions? We are always here
If you cannot find the answer in the FAQ, speak directly with the ctk99 support team. Help is available in both Bengali and English.
24/7 Live Chat
Instant support in Bengali and English
Email Support