ctk99's Privacy Policy
Your personal information is of the highest importance to us. Here is a complete description of how ctk99 collects, stores, and protects your information.
Introduction & Applicability
ctk99 is a trusted online gaming platform that offers cricket betting, live casino, and slot games for users in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. This Privacy Policy ("Policy") describes how ctk99 collects, uses, stores, and discloses your personal information.
By using the ctk99 website or creating an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please contact our support team before using our services.
This Policy applies only to ctk99's own website and services. It does not apply to third-party websites or services. We are not responsible for the privacy practices of any third party.
Information We Collect
1.1 What You Provide Directly
When creating an account and using our services, you voluntarily provide the following information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Password (stored in encrypted form)
- Payment details such as bKash, Nagad, or Rocket account numbers
- Documents required for identity verification (KYC process)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Page view records, session duration, and click patterns
- Information obtained through cookies and similar tracking technologies
- Source of entry to our site (referrer URL)
1.3 Transaction Information
Records of your deposits, withdrawals, and gaming activity are stored. This information is used to ensure financial security, prevent fraud, and improve service quality.
Purpose of Data Use
ctk99 uses your information for the following purposes:
2.1 Service Provision & Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, rewards, and VIP benefits
- Managing gaming activity and maintaining records
2.2 Security & Verification
- Age verification — ensuring access only for those aged 21 or above
- Completing identity verification and KYC
- Detecting and preventing fraudulent activity
- Maintaining account security
2.3 Service Improvement & Communication
- Improving platform experience and functionality
- Providing technical support and customer service
- Sending important updates, policy changes, and service-related notifications
- Providing responsible gaming information and tools
Data Sharing & Disclosure
ctk99 shares your personal information only in specific circumstances and with a limited set of parties:
3.1 Service Provider Partners
We use trusted third-party services for payment processing, technical infrastructure, and game software provision. These partners receive only the information necessary for their specific tasks and operate under strict confidentiality agreements.
3.2 Legal Obligations
Information may be disclosed in response to a court order, legal process, or a valid request from a government authority. ctk99 always seeks legal counsel before making such disclosures.
3.3 Business Transfers
In the event of a future merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.
Cookies & Tracking Technologies
ctk99 uses cookies and similar technologies to improve service quality. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential cookies: Required for login sessions and security
- Functionality cookies: Help remember your preferences and settings
- Analytics cookies: Used to analyze user behavior and improve the service
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Data Security Measures
ctk99 uses industry-standard technologies and practices to protect your information. Our security measures include:
- SSL encryption — all data transfers are encrypted
- Secure server environment and regular security audits
- Password hashing and two-factor authentication support
- Automated systems to detect unauthorized access
- Strict data access policies for staff
Data Retention Period
ctk99 retains your information only for as long as necessary:
- All information is retained while your account remains active
- After an account is closed, financial records are kept for a defined period for regular audits and legal compliance
- Information related to fraud prevention may be retained for an extended period
- Marketing communication data is retained until you withdraw your consent
Your Rights
As a ctk99 user, you have the following rights:
7.1 Right of Access
You may request at any time to know what information we hold about you. Such requests can be made by email to [email protected].
7.2 Right to Correction
If any information in your account is incorrect or incomplete, you may request a correction. Most information can be updated directly through your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations and fraud prevention requirements.
7.4 Objection to Data Processing
You may object to the use of your information for marketing communications and withdraw your consent at any time. Such requests will be processed through our support team.
Protection of Minors
ctk99 is a platform for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified at account creation, and additional documents may be requested in cases of suspicion.
If you believe a minor has incorrectly created an account, please contact us immediately at [email protected]. We will take the necessary steps promptly.
Policy Changes
ctk99 may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email address or clearly announce it on the platform.
Continuing to use the platform after a policy update means you have accepted the new policy. For this reason, we recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 — in Bengali and English
We aim to process all privacy-related requests as quickly as possible and take every user's concerns seriously.